Refund Policy

1. Scope and operator

This Refund Policy applies to paid subscriptions for the AuthProof platform at authproof.ai (the "Service"), operated by AuthProof ("AuthProof", "we", "us").

It should be read together with our Terms of Service and Privacy Policy. If there is a conflict between this Refund Policy and a separate written agreement signed with AuthProof for an enterprise or custom plan, that agreement controls for that customer.

2. Merchant of record and payment processing

Paid subscriptions are sold and billed by Paddle.com Market Ltd and its affiliates ("Paddle"), which act as the merchant of record for your transaction. Your payment method will be charged by Paddle, and your receipt or invoice will identify Paddle as the seller of record.

AuthProof provides the software and services you access after purchase. Billing questions, refund requests, and subscription changes may be handled by AuthProof support and processed through Paddle's billing systems.

3. Plans and what you purchase

AuthProof offers subscription plans (including free and paid tiers) with defined usage limits and features as described on our Pricing page at the time of purchase. Paid plans are offered on recurring monthly or annual billing cycles unless otherwise stated for a custom enterprise agreement.

Current plan names, prices, limits, and included features are published on our Pricing page or confirmed in writing for enterprise deals. Upgrading, downgrading, or changing billing interval may take effect according to the rules shown in your account at checkout or in the dashboard billing area.

4. Free plans

Free plans do not require payment. No refund applies because no charge is made. You may stop using the Service at any time by discontinuing use or closing your account.

5. Automatic renewal and cancellation

Paid subscriptions renew automatically at the end of each billing period (monthly or annual) unless you cancel before the renewal date. You are responsible for canceling before renewal if you do not wish to be charged for the next period.

You may cancel a paid subscription from your AuthProof dashboard (Billing) or by contacting [email protected]. When you cancel:

• Your subscription remains active until the end of the current paid billing period unless you choose immediate cancellation where offered. • You will not be charged for subsequent billing periods after a valid cancellation takes effect. • We do not provide prorated refunds for unused time remaining in the current billing period except where required by law or as described in Section 6.

6. Refunds

General policy. Except where required by applicable law or expressly stated below, all fees are non-refundable once a billing period has started. This includes partial-month or partial-year periods when you cancel mid-cycle.

Billing errors and duplicate charges. If you were charged incorrectly, charged twice for the same period, or charged after a confirmed cancellation that should have prevented renewal, contact us promptly. After verification, we will work with Paddle to correct the charge or issue a refund as appropriate.

Service unavailability. If a material, prolonged outage attributable to AuthProof prevents meaningful use of the Service during a paid period, you may request a credit or refund for the affected portion. We evaluate these requests case by case based on incident records and your account activity.

Enterprise and custom agreements. Refund and credit terms for enterprise pilots, annual contracts, or custom pricing are defined in your order form or statement of work.

How to request a refund. Email [email protected] with the subject line "Refund request", your account email, plan name, charge date, and reason. We aim to respond within two business days. Approved refunds are processed through Paddle; depending on your bank or card issuer, funds may take five to ten business days to appear.

7. Downgrades and plan changes

When you downgrade to a lower plan or move to the Free plan, the change typically applies at the end of your current billing period or as shown in the dashboard at the time of the change. We do not refund the difference between plan prices for the current period unless required by law.

Scheduled downgrades and credits are governed by the billing flow in your account and our Terms of Service.

8. Chargebacks and disputes

If you dispute a charge with your bank or card issuer before contacting us, resolution may take longer and your account may be suspended pending investigation. We encourage you to email [email protected] first so we can resolve legitimate billing issues quickly.

Fraudulent chargebacks may result in account termination and recovery of associated costs where permitted by law.

9. Taxes and currency

Prices may be shown exclusive or inclusive of taxes depending on your location. Paddle calculates and collects applicable sales tax, VAT, or similar taxes where required. Refunds, when issued, generally include the same tax amounts originally charged, processed through Paddle's systems.

10. Consumer rights

Nothing in this policy limits mandatory rights you may have under applicable consumer protection laws in your country or region (including, where applicable, statutory withdrawal or cooling-off rights). If you believe such a right applies to your purchase, contact [email protected] and we will review your request in light of your jurisdiction and Paddle's requirements as merchant of record.

11. Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page will change when we do. Material changes that affect existing subscribers will be communicated where required by law or by email to the address on your account.

12. Contact

Billing and refund inquiries: [email protected]

Legal and policy questions: [email protected]

General sales and enterprise pricing: [email protected]